Refund & Cancellation Policy

Last Updated: September 2, 2026

BeyondMD is committed to providing transparent pricing and clear policies regarding cancellations and refunds. Because our services may include professional medical services, prescription processing, individualized treatment plans, and prescription medications prepared or dispensed specifically for an individual patient, certain purchases are non-refundable once services have been provided or prescription fulfillment has begun.

Telehealth Consultation and Medical Service Fees

Fees charged for a medical consultation, provider evaluation, clinical review, or other professional healthcare service are non-refundable once the consultation, clinical review, or medical service has begun or been completed.

Payment for a consultation or medical evaluation does not guarantee that a prescription will be issued. All prescribing decisions are made by the treating licensed healthcare provider based on the provider’s independent medical judgment, applicable law, and the patient’s clinical eligibility.

If a healthcare provider determines that a requested treatment or medication is not medically appropriate, fees for medical services already provided remain non-refundable.

If BeyondMD is unable to provide a purchased consultation or medical service and the service has not been rendered, the patient may be eligible for a refund of the applicable service fee.

Prescription Medications

Prescription medications are prescribed only when determined to be medically appropriate by a licensed healthcare provider.

Once a prescription has been transmitted to a pharmacy and the pharmacy has begun processing, preparing, compounding, or dispensing the medication, the medication order generally cannot be canceled, returned, or refunded.

For patient safety and regulatory reasons, prescription medications that have been dispensed or shipped cannot be returned for resale or redistribution.

This policy applies to commercially manufactured prescription medications as well as patient-specific compounded medications.

Compounded Medications

Certain BeyondMD treatment programs may involve medications compounded by appropriately licensed pharmacies pursuant to an individual prescription.

Because compounded medications may be prepared specifically for an individual patient, orders for compounded medications are non-refundable once the dispensing pharmacy has begun processing or preparing the prescription, except when a refund or replacement is appropriate because of an error attributable to BeyondMD, the dispensing pharmacy, or an applicable service provider.

Cancellations Before Pharmacy Processing

Patients who wish to cancel a medication order should contact BeyondMD Customer Service as soon as possible.

If the prescription has not yet been transmitted to or processed by the pharmacy, BeyondMD will review the cancellation request and determine whether the medication-related charge can be canceled or refunded.

Cancellation cannot be guaranteed once pharmacy processing has begun.

Damaged, Defective, Incorrect, or Missing Medication

If you receive medication that is damaged during shipment, defective, incorrectly dispensed, or materially different from what was prescribed, or if your shipment does not arrive, please contact BeyondMD Customer Service promptly.

BeyondMD will work with the dispensing pharmacy and/or shipping provider to investigate the issue.

When an error or shipping problem is confirmed, the appropriate remedy may include:

● replacement of the medication;

● reshipment of the order;

● an account credit; or

● a refund, when appropriate.

Patients may be asked to provide photographs, packaging information, shipping information, or other reasonable documentation necessary to investigate the issue.

Do not use medication that appears damaged, contaminated, incorrectly labeled, or different from what was prescribed. Contact your healthcare provider or BeyondMD for assistance.

Shipping and Delivery Delays

Shipping and delivery dates are estimates and may be affected by pharmacy processing times, shipping carriers, weather, holidays, prescription requirements, patient responsiveness, or circumstances outside BeyondMD’s reasonable control.

A shipping delay alone does not automatically qualify an order for a refund. However, BeyondMD will work with the patient, dispensing pharmacy, and shipping carrier, as appropriate, to investigate and resolve lost or materially delayed shipments.

Subscriptions, Memberships, and Recurring Treatment Programs

Certain BeyondMD services may involve subscriptions, memberships, or recurring treatment programs.

Patients may cancel future renewals in accordance with the cancellation terms applicable to their program.

Cancellation of a recurring program stops future eligible charges but does not retroactively refund medical services already provided or medications already processed, prepared, compounded, dispensed, or shipped.

Patients should submit cancellation requests before the next scheduled renewal or pharmacy processing date. Because pharmacy fulfillment may begin before a medication’s anticipated shipment date, patients are encouraged to submit cancellation requests as early as possible.

Treatment Results

Individual responses to medical treatment vary.

BeyondMD does not guarantee a particular clinical outcome, amount of weight loss, laboratory result, symptom improvement, medication response, or other treatment result.

A lack of desired or expected results does not, by itself, qualify a patient for a refund for medical services already provided or medications already processed or dispensed.

Patients experiencing side effects, lack of effectiveness, or other clinical concerns should contact their healthcare provider for appropriate medical guidance.

Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same transaction or charged an incorrect amount, please contact BeyondMD Customer Service.

Confirmed duplicate or erroneous charges will be corrected or refunded, as appropriate.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method used for the transaction.

After BeyondMD submits an approved refund, the amount of time required for the credit to appear in the patient’s account is determined by the patient’s bank, card issuer, or payment provider.

Orders Canceled by BeyondMD

BeyondMD reserves the right to refuse or cancel an order when reasonably necessary, including because of product availability, pricing or processing errors, suspected fraud, regulatory restrictions, clinical requirements, pharmacy requirements, or other circumstances affecting BeyondMD’s ability to fulfill the order.

If BeyondMD cancels an order after payment has been collected and the applicable service or medication has not been provided or processed, the applicable refundable amount will be credited to the original payment method.

Medication Returns and Disposal

Patients should not mail prescription medications back to BeyondMD unless specifically instructed to do so.

Unused or unwanted medications should be disposed of safely in accordance with instructions provided by the dispensing pharmacy and applicable FDA or DEA medication-disposal recommendations.

How to Request a Cancellation or Refund Review

To request a cancellation, report an incorrect charge, report a medication or shipping problem, or request review of a potential refund, contact:

BeyondMD Customer Service

Email: customerservice@beyondmd.com
Phone:1- 888-516-0285

When contacting us, please provide your name, contact information, date of purchase, and sufficient information for us to identify the transaction or order.

Please do not include unnecessary sensitive medical information in an unsecured email.

Refund eligibility will be determined based on this policy, the status of the applicable medical service or prescription order, applicable pharmacy policies, and applicable law.

Billing Questions and Payment Disputes

If you have a question or concern regarding a BeyondMD charge, we encourage you to contact BeyondMD Customer Service first so that we can investigate the transaction and attempt to resolve the issue promptly.

Nothing in this Refund & Cancellation Policy limits any rights or remedies available to consumers under applicable federal or state law.

Changes to This Policy

BeyondMD may update this Refund & Cancellation Policy periodically to reflect changes in our services, pharmacy relationships, payment practices, regulatory requirements, or applicable law.

The version of this policy posted on the BeyondMD website at the time of the applicable transaction will govern that transaction to the extent permitted by applicable law.

BeyondMD
Customer Service: 1-888-516-0285
Email: customerservice@beyondmd.com